Indian firm in major BPO investment

first_imgGrowth strategy “Additionally, the clients will benefit from greater scale, deeper domain expertise, comprehensive and flexible solution offerings, robust financial strength, and a rich international talent pool,” Sen said. Destination for business “CCN is a strategic fit for Aegis,” Aegis CEO Aparup Sengupta said in a statement this week. “This combined entity will offer CCN’s clients and prospects and expanded set of solutions and services from a broader geographic delivery platform.” The company services several Fortune 500 companies worldwide in the telecoms, banking, financial services, insurance, healthcare and travel sectors, and has 32 facilities in countries including the US, Philippines, India, Costa Rica and Kenya. 10 July 2009 Indian business process outsourcing (BPO) company Aegis has acquired Call Centre Nucleus, one of the largest privately owned call centre operators in South Africa, for an undisclosed amount. Aegis chief marketing officer Sandip Sen said that with more than 33 000 employees globally, Aegis was well positioned to provide customised solutions to meet today’s business needs. Client benefits South Africa will be an integral part of Aegis’s growth strategy, and the company will invest up to $60-million (about R500-million) to expand, develop skills, bring in international experience and create up to 5 000 jobs in the country over the long term. CCN had revenues in excess of R150-million for 2008/09, with significant revenues from clients located in the UK. Aegis belongs to Indian conglomerate Essar Group, and has revenues of approximately US$500-million. “With this transaction, Aegis proves its commitment to develop South Africa as a destination for international business,” Brick said. CCN chief executive Lawrence Brick believed they had found the right partner to guide the company towards future growth, and that the transaction was a win for the company’s customers, employees and stockholders. Johannesburg-based Call Centre Nucleus (CCN) has been in the BPO business for the last seven years and has a capacity of 700 seats, with over 1 000 employees operating out of its two facilities. Its core competence lies in end-to-end inbound customer service in the contact centre arena. SAinfo reporterWould you like to use this article in your publication or on your website? See: Using SAinfo materiallast_img read more

The legal battle of Standing Rock: Why did the Sioux sue?

first_imgShare Facebook Twitter Google + LinkedIn Pinterest An easement is a right to cross or otherwise use someone else’s land for a specified purpose. In fancy lawyer language, an easement is a non-possessory right to use and/or enter into the real property of another without possessing it.A common example of an easement is the right of way which one landowner, A, may enjoy over the land of another, B. Easements are helpful for providing pathways across two or more pieces of property or allowing an individual to fish in a privately owned pond.The issue also comes up frequently with utilities. Most landowners dislike someone else being granted the right to use their property.The protest at Standing Rock, North Dakota is over this very issue. The Dakota Access Pipeline requested an easement from the Army Corp of Engineers to drill a pipeline underneath Lake Oahe, a water reservoir, located near the Standing Rock Reservation. On December 4, 2016, in a surprising move, the Army Corp of Engineers declined to issue the easement saying it was “clear that there’s more work to do” alluding to exploration of alternatives routes. I doubt this is the final determination in the matter, but a step in the right direction. Completion of an Environmental Impact Statement is the next step and anticipated to take two years.The legal issues in Standing Rock are fascinating and have not been given much attention by the media. Most news coverage refers to the Native American protestors as environmentalists and water protectors. These concerns are clearly present. In fact, the original path of the pipeline was near Bismark, until those residents complained of potential water contamination so the company rerouted the pipeline to the less affluent Standing Rock Reservation. In taking a less-populated route, the company was then able to abide by less stringent regulations.When the pipeline company sought the easement to drill under the reservoir, the Sioux sued, requesting an injunction from federal court. The issues raised by the tribe are more than environmental. The Sioux are concerned that the pipeline will pass through and destroy native burial sites and sacred places and assert that relevant federal law was not followed. And this is where their argument is compelling.The largest genocide in world history occurred when the European settlers of the United States displaced and nearly obliterated an entire Native American population. In partial recognition of the painful history of colonial land grabs, modern federal law accords certain rights to Native groups. Since 1992, this has included the right to be consulted. In essence, whenever a federal agency undertakes or approves a construction project, it must consult with local Native nations or tribes about whether sacred sites or places are nearby, regardless of the location of the property, so long as they attach religious and cultural significance to that property. This means a “government to government” collaboration throughout the entire project.Regarding the Dakota Access Pipeline, the Sioux were never afforded an opportunity to collaborate or participate in any way until after the route was modified to drill under Lake Oahe and destroy sacred sites. Furthermore, the tribe alleges that the Dakota Pipeline relied on a 1985 survey, not bothering to conduct a current examination of the area, which would have indicated important artifacts and sites were present. And less than 24 hours after evidence of new sites were provided to the court, the company began construction on these same sites, perhaps destroying many of them forever.An injunction is sought when seeking to preserve the status quo during trial. Altering the status quo while a trial is underway thwarts the federal rule of law. This behavior by the pipeline company is so outrageous that it is likely without precedent.I do not claim to be an expert on the issues present at Standing Rock. Based on what I have seen on the news from North Dakota, I am confused. Farmers in Grand Lake St. Marys and other compromised watersheds must comply with extremely stringent rules when applying manure or chemical fertilizers. Yet Dakota Access requested and the Army Corp of Engineers dared to consider permitting a pipeline underneath a man made reservoir, when studies indicate the issue is not if a spill occurs, but when. Do big companies get to play by different rules?Imagine the consequences a farmer would face if he planted land that was awaiting determination as a wetland? He would lose all government payments and face extensive fines. Apparently consequences do not deter big business. How does a judge even sanction a company that defies an injunction and destroys sacred sites and artifacts that cannot be replaced or repaired? Likely a company bean counter has already calculated the potential cost of fines and merely included it in the project cost.Regardless of your position on the Standing Rock protest, agriculture could learn from the actions of the Native Americans. Over 280 different tribes and thousands of members joined in the effort to protest at Standing Rock that has been ongoing for over eight months. It is the largest gathering of Native Americans in a century. In addition, 3,000 army veterans joined in and sought to protect the Native Americans from violent acts and support their First Amendment right to free speech. Agriculture is so fractured, divided by commodity, grain or livestock, organic or traditional, commercial or small, region versus region. If agriculture could similarly unite, the resulting political clout would result in policy and prices beneficial to all farmers.last_img read more

Download Our Latest Report For Free: The Future of the Cloud

first_imgA Web Developer’s New Best Friend is the AI Wai… ReadWrite Sponsors Tags:#Analysis#cloud#Features Why Tech Companies Need Simpler Terms of Servic… Top Reasons to Go With Managed WordPress Hosting We’re delighted to announce ReadWriteWeb’s fourth premium report, The Future of the Cloud: Cloud Platform APIs are the Business of Cloud Computing. Thanks to the generosity of our partners VMWare and Intel, we’re providing this report at no cost to you.Cloud computing is fundamentally changing the way we do business – from strategic planning to how services are delivered. We’ve been actively tracking these changes on our channel ReadWriteCloud and this report is an extension of that.The Future of the Cloud highlights cloud computing’s impact on IT organizations, and explores both its disruptive nature and the new markets and opportunities it’s creating. The first phase of the cloud was about developing the foundation for the services it provides. Now that the fundamentals are in place, companies are using them to become an essential part of the cloud’s value chain. The report covers the impact of the transition on IT organizations in areas such as security, data, the new fundamentals of service provision, network architecture and the need to make the cloud part of a long-term systems and technology strategic plan.It also features: 8 Best WordPress Hosting Solutions on the Market Emerging leaders in the cloud computing space.How an always-on, always-available infrastructure supports applications that cut expenses and generate revenues.Open APIs and how they drive the marketplace of the cloud economy.Common rules and practices emerging in data portability, privacy and security.The impact of real-time decisions on the enterprise data tier.How cloud infrastructures will live alongside and leverage the social graph.Different models for cloud computing and the open-data ecosystem.Leveraging the expertise and research and development capabilities of VMWare and Intel.We think you’ll find The Future of the Cloud (embedded below) to be essential reading for the new technology enterprise. And remember, you always you can find our day-to-day coverage of cloud computing at ReadWriteCloud. Related Posts last_img read more

a month agoEmile Heskey: Eck blocked Leicester return

first_imgEmile Heskey: Eck blocked Leicester returnby Paul Vegasa month agoSend to a friendShare the loveEmile Heskey has revealed he was blocked from joining Leicester City a second time.Heskey has revealed that Alex McLeish denied him the chance to leave Aston Villa for Leicester City.He told LeicesterLive: “McLeish said I couldn’t go. “He said I couldn’t leave, that they needed me, and then barely played me again.“I wanted to know where I stood and if I wasn’t in anyone’s plans, I would have been going home to Leicester. But to tell me they needed me but then not to play me again, more or less, I didn’t see the logic behind it.“It would have been good to come back, it would have been nice.” TagsTransfersAbout the authorPaul VegasShare the loveHave your saylast_img read more

a month agoMcAllister backs Klopp over Gerrard Liverpool plan

first_imgTagsTransfersAbout the authorPaul VegasShare the loveHave your say McAllister backs Klopp over Gerrard Liverpool planby Paul Vegasa month agoSend to a friendShare the loveRangers assistant manager Gary McAllister has backed Jurgen Klopp’s call for Steven Gerrard to replace the German one day.Klopp was asked recently who he thought should replace him if he ever left Liverpool – and his response was Gerrard.McAllister, who played alongside Gerrard at Liverpool, has backed Klopp’s advice for the Reds boardroom.”That’s surprising in some ways. But then in other ways, when you look at it, it probably makes a wee bit of sense,” he said.”But when that’s going to happen [I don’t know]. Jurgen looks as if he’s going to be there quite a while.“But I can assure you that Steven is absolutely fully focused here and trying to win something here.” last_img read more

Mens lacrosse Buckeyes offense explodes in win over Furman 126

Coach Nick Myers instructs the Ohio State Buckeyes on the sideline during a timeout against Furman on Feb. 5. OSU won 12-6. Credit: Gene Ross | Senior Lantern reporterThe Ohio State men’s lacrosse team thoroughly handled the Furman Paladins on Sunday afternoon at the Woody Hayes Athletic Center, 12-6.The 17th-ranked Buckeyes allowed the first goal from Furman sophomore midfielder Will Holcomb, but scored seven of the next eight goals for a comfortable lead heading into halftime.Senior midfielder Johnny Pearson led OSU’s offensive surge with four goals. Pearson said that due to the offense and defense playing well, it opened up many opportunities to score.“If everyone contributes at the end of the day, it doesn’t matter who scores as long as everyone contributes,” said Pearson.Freshman midfielder Tre LeClaire broke the silence for OSU late in the first period and tied the game, 1-1. LeClaire finished his first career game with two goals. LeClaire accredited the veterans on the team for help preparing him for his first game.“At the start, there were a lot of nerves going into it, but my teammates helped me out and said, ‘just play your game,’ LeClaire said. “We had run a great offense out there and luckily I caught it and shot it in the net.”Senior midfielder J.T. Blubaugh followed LeClaire with an unassisted goal with 2:57 remaining in the first quarter. From there on, the Buckeyes took control of the game, scoring five times in the second quarter. Pearson was credited with three of those.A point of emphasis for the Buckeyes had been working on their ground balls and positioning. The Buckeyes led the Paladins 27 to 23 in ground balls.“I think at the end of the day there was pretty good balance and we still have things to clean up on both sides of the ball,” OSU coach Nick Myers said.Furman made a change at goalie in the second quarter after OSU’s seventh goal, but that did little to slow down the Buckeye offense.OSU added five more goals against the backup while redshirt senior netminder Tom Cary saved 11 shots and allowed six goals.The Buckeyes (1-0) will host the Detroit Mercy Titans on Feb. 11 at noon. read more

Ohio State planning 78 million renovation to Woody Hayes Athletic Center

Credit: Ris Twigg | Assistant Photo EditorWith a focus towards the future of athletic facilities at Ohio State, the Board of Trustees on Thursday voted to approve a renovation plan of the Woody Hayes Athletic Center’s east wing for $7.8 million in its Finance Committee meeting.The plans would create a new kitchen and nutrition area to provide a dining area in the practice facility. In addition to the dining area, the Woody will also have an expanded lounging area for the players, as well as a recovery and rehabilitation area. More offices and storage space will also be added to the facility, as will team-activity areas.The Board said the plans were made in an effort to improve the environment for athletes at Ohio State, and that they have discussed the plans with football coach Urban Meyer to find what could be improved in the WHAC for the student-athletes. Of the $7.8 million project budget, $6.9 million will be allotted to construction with contingency while $900,000 will go towards professional services.Following the approval of the plan by the Board, the design and bidding of the renovation will begin in September 2017 and run through February 2018. Construction is expected to begin in March 2018 and conclude in December of the same year.Tom Knox of Columbus Business First reported the project would receive 90 percent of its funding from donors and anything else would come from operations funding from the athletic department. The Board will vote Friday to approve the construction plan. read more